For deliveries within Germany, we charge a flat shipping fee of 5.90 Euros per order. For orders with a value of 100 Euros or more, shipping is free.

We ship within 3-5 days (MON-FRI) of receipt of payment. Please note that this may vary during periods of high order volume. We will, of course, do our best to deliver your order as quickly as possible.

Once your order has been shipped, you will receive an email notification with the tracking number. This allows you to track the progress of your order at any time. If your order has not arrived within 14 days, please contact our customer service at service.flairieur@gmail.com and we will deal with your request as quickly as possible and get back to you.

Unfortunately, we do not offer an exchange service. Should you decide on a different item after placing your order, please order your desired item again in our online shop.

According to our General Terms and Conditions, you have the option to return the item(s) received within 14 days of delivery.

Please pack your return in the same way it was delivered to avoid transport damage.

Please ensure that the returned item(s) are unused and in their original condition so that we can refund the full purchase price. We will not refund items that arrive damaged or used.

Please ensure that your return is sufficiently franked. For packages returned without sufficient postage or with insufficient postage, the penalty fee of 15 Euros charged by DHL/DPD/Hermes/UPS/GLS will be deducted from the refund amount for your return.

Discounted goods can also be returned.

We do not provide a free return label.

Return the package with a shipping service provider of your choice to the following address:

FLAIR.IEUR c/o doubleyou UG (haftungsbeschränkt)
Dänenweg 38a
22926 Ahrensburg

Keep the receipt including the tracking number for tracking your return shipment until the full refund to your payment method, so that you can provide proof of the return in case of doubt or, in the event of a loss, your return is insured by your chosen shipping service provider.

Please contact our customer service at service.flairieur@gmail.com and we will check if a cancellation is still possible.

Sometimes, unfortunately, something goes wrong. It can happen that the tracking status of your delivery shows that the shipment has been delivered/dropped off, even though this is not the case. In addition, problems can occur during transit. For example, the tracking status has been stuck for more than 5 days, or the package has been at a shipping station for a longer period. From experience, we can say that the tracking will update and in most cases, the package will be delivered correctly. Please be patient.

Yes, delivery to a packing station is possible.

Using your tracking number, you can see with your chosen shipping service provider if and when your return arrived with us.

Please check whether, for example, the flat shipping rate of 5.90 Euros explains the difference. If this is not the case, please feel free to send an email to our customer service at service.flairieur@gmail.com. We will attend to your request as quickly as possible and get back to you.

After we receive and inspect your return, we will issue a refund promptly (usually within 7 business days, Monday-Friday) to your original payment method.

You can sign up for the FLAIRletter on the homepage of the online shop. All you need to do is enter your email address. You will then receive a welcome email, which you just need to confirm. Please check your spam folder as well.

Neither a personal collection of your order nor a personal drop-off of your return is possible.

Please enter your email address for the reminder and you will be informed as soon as your desired item is available again.